Shipping policy

  • Order Processing

    All orders are processed within 1–4 business days after your order is placed and payment is confirmed. During product launches, holidays, or periods of high demand, processing times may be slightly longer.

    Once your order has been processed, it will be prepared for shipping with our delivery partner, Bosta.

    Delivery

    Estimated delivery times are:

    • Cairo & Giza: 1–3 business days after dispatch.
    • Other governorates in Egypt: 2–5 business days after dispatch.

    Delivery times are estimates and may vary depending on your location, weather conditions, or courier operations.

    Delivery Confirmation

    To ensure a successful delivery, Bosta will contact you via WhatsApp or phone to confirm your contact information, delivery address, or preferred delivery time.

    Please make sure the phone number provided during checkout is accurate and accessible. Failure to respond to Bosta's confirmation messages or calls may result in delivery delays, cancellation, or the package being returned.

    Tracking Your Order

    Once your order has been dispatched, you will receive tracking information so you can follow your shipment until it arrives.

    Cash on Delivery (COD)

    Cash on Delivery orders may require confirmation before they are dispatched. If we are unable to confirm your order or reach you when necessary, we reserve the right to cancel the order.

    Please have the exact payment amount ready upon delivery whenever possible.

    Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details at checkout.

    If an order cannot be delivered due to an incorrect address, incomplete information, or an unreachable phone number, any additional shipping or re-delivery charges may be the responsibility of the customer.

    Questions

    If you have any questions regarding your order or delivery, please contact our customer support before placing your order or while it is in transit.